December 06, 2013
Without being too wordy, she simply, absolutely, unequivocally loved them! Her mom and her sister were especially taken aback with how increasingly more unique and artistic the rings are in person. As for her, I don't think she has gotten past the diamond yet to really notice the rest of the ring(s). I have caught her several times zoning everything and everyone out and moving her hand to catch the different sparkles of the ring and she still interrupts our conversations sometimes to remark on how beautiful and sparkly her rings are. She especially loved the pictures that we got and sent them to some of her friends who were curious to see the ring but live far away. If it wasn't for the picture with the engraving, she would have never believed those were her pictures of her actual ring. The photographer did a phenomenal job with those pictures by and if she has any more, we would love to have them. In the end though, the photographer was right. Nothing compares to seeing the brilliance and fire of the diamond in real life. It looks so flawless, a few times I had to read the certificate itself, because it all seemed too good to be true! The rest of your team was also phenomenal. The Order Processing rep was very responsive and kept me abreast of all updates throughout the entire process; from payment to delivery. While the Logistics Manager did a great job boxing the rings (I have never received a box so securely packaged before in my life) and communicating the relevant information to me. And then here was my awesome Diamond Consultant. The incredible amount of knowledge she has on diamonds and this business in general coupled with your very professional and warm customer service skills made what I expected to be a very tough and arduous process, extremely easy. Her immediate responses to my emails, calls or messages along with your non-pushy/matter-of-fact/patient/educational approach to sales made me feel very confident in making this giant of a purchase with Whiteflash and has earned you a customer for life as well as a steady stream of referrals. Everyone I show the pictures too always wants to know what that weird logo at the bottom corner is and how I happened to come across such an amazing ring, diamond and fantastic deal. You and your team made it possible for me to make the one woman I love more than anything in this world extremely happy and for that I am eternally grateful. I hope Whiteflash realizes what they have in you all. After spending all those months dealing with not so honest store jewelers or being dejected and seeing what I want and not being able to afford it in stores, Whiteflash ended up being the godsend I desperately needed. Wishing you many thanks and all the best.
Mike G, Maryland, USA