Amazing customer service!
June 06, 2023

Amazing customer service!

My original 18 year old engagement ring from Whiteflash along with my wedding band from another jeweler was stolen in April 2023. Luckily, my engagement ring was insured by Jewelers Mutual. We decided to return to Whiteflash for the replacement ring as we had nothing but excellent quality and workmanship from my original ring. Liza, Diamond Consultant, with Whiteflash supported me through my insurance claim and replacing my engagement ring. She provided several options, pictures, and promptly responded to phone calls and emails. My new ring is stunning thank you to Liza and the other staff members at Whiteflash that assisted with this process. I highly recommend Whiteflash to anybody looking for quality jewelry at below market rates and amazing customer service!
Celina Y, California, USA

RECENT REVIEWS

She loves it !! ❤️
November 21, 2024
This was an easy way to educate ourselves, design a ring, and have it delivered securely. I was referred by someone in Australia and I purchased this in the US. Ring was as described in the CAD designs, plenty of tweaks till we thought it was perfect.
Anirudh A, Massachusetts, USA
It is stunning!
November 21, 2024
It looks so much better in person than other diamonds I have seen. It's currently with a jeweler getting mounted. Thanks again for the help!
Zachary H, North Carolina, USA
She loves it.
November 20, 2024
The ring was exactly what she wanted! She loved the diamond and the setting. Thank you so much for your help through this process!
Ben S, California, USA
Whiteflash precision lab are Ideal level diamonds.
November 20, 2024
TLDR: Drove from Dallas to Sugarland for their quality service. They have plenty of options when trying on sizes and shapes, magnetic band for easy diamond swapping. Got an ideal cut and had a custom band. Highly recommend giving them a shot. ————- I went to multiple stores and a lot gave mediocre service. I wanted a shop that had diamonds of various size and shapes so my girlfriend could try them on. Images aren’t helpful when you need to see them on hand. Whiteflash has a magnetic band so you’re able to attach every shape and sizes around 1-3 carat diamonds. Possibly 4 ct but I forget. This was super helpful to me so that I could narrow down the size and shape when filtering on their site after the appointment. Cut: if you go for their precision lab they’re all Ideal level diamonds. The most important aspect of a Diamond. This is what I got and happy with it. There are other options to fit your budget Color: In person I was able to get a range to compare and went with an E. Helpful in narrowing down my options which is the most time consuming. Clarity: just get anything above VS1, I went VS2 but beyond that you’re just paying for nothing. Size: I was super picky on proportions. Some ovals were too tall which made it look narrow. Too wide and it’s a circle. Their website made it easy enough to filter based on dimensions but ask for those measurements in person so you have a reference when you filter. It took around 4 weeks to build the custom band and we had a few corrections because the CAD designs they sent made the ring look super thick but they adjusted that until we were satisfied. Another thing to figure out in person.
Mike K, Texas, USA

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