Couldn
November 23, 2012

Couldn't Be Happier With Whiteflash

I received the setting today and had the diamond set. I don't consider myself well-informed in the jewelry department, but the ring is absolutely gorgeous. I couldn't be happier with it. More importantly, I couldn't be happier with Whiteflash. My situation was chaotic and Whiteflash handled it with grace and relentless kindness and compassion. I can't express how comforted I felt dealing with them throughout the process. I really didn't feel like just another customer, and that made all the difference. Regardless of how great your products are, I believe it is the people working for Whiteflash that truly make this an excellent company. There weren't canned responses according to policies, you kept your word on things such as when I would receive a phone call. I just wanted to express my extreme gratitude for all that you've done for me and my soon-to-be fiance. Whiteflash will always be my first choice when selecting jewelry or recommendations for those who are. Thank you very much!
Mike E, New Jersey, USA

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I had such a great experience working with Becca at Whiteflash! I was looking for a very specific pear-shaped lab diamond, and she was incredibly helpful, patient, and personable throughout the process. She took the time to answer all of my questions and sent me multiple photos and videos of the stone in different lighting so I could really assess it before making a decision. Although that particular pear ultimately wasn’t the right one for me, I ended up purchasing a stunning lab diamond tennis bracelet with Becca’s help. She went above and beyond to make sure we chose the right size for my small wrist, and the bracelet was even more beautiful in person than I expected. Her customer service didn’t stop after the purchase, either. I was having trouble figuring out the secure clasp when it arrived, and she quickly sent me a video walking me through exactly how to use it. The entire experience felt personal and never pushy. Becca genuinely seemed invested in helping me find pieces I would love rather than simply making a sale. I’ll absolutely be returning to Whiteflash for future purchases and would highly recommend working with her!
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