Exceptionally Wonderful Service
January 23, 2013

Exceptionally Wonderful Service

Contemplating making such a special purchase as buying an engagement ring online initially provoked much reservation in me. Not just because I'd be buying a diamond sight-unseen but for the actual distance between Texas and Auckland, New Zealand. I like to research what I'm buying and checked out stores both in the city and online extensively. I decided to try contacting the Whiteflash staff via the Live Chat option on their website and was promptly given excellent help by Sheerah. She provided the information I needed initially, an estimate on how long I could expect a ring to be made and sent to New Zealand, and followed up with emails regarding any queries I had, as well as pointing me towards a beautiful ring. Ultimately I didn't end up buying from Whiteflash (some surreptitious investigation about style/design from my fiancee-to-be's friends meant going for something more traditional) but Sheerah's help was wonderful and it hardly feels like Whiteflash is miles away on the other side of the world, more like round the block. Their website has individual photos of their diamonds and their designs are superb and extensive. I'd be buying from them if the design I liked was a goer, and I'd gladly buy from them in the future.
Andrew E, New Zealand

RECENT REVIEWS

Outstanding service!
January 30, 2025
I spent endless hours shopping at local jewelry stores and could never get the full specifications to make proper comparison of stones and prices, which was frustrating. Working with Whiteflash was seamless largely thanks to Becca and her team, who guided me through every step of the process. Their website provides high resolution stones and 360 views, along with extensive specifications and filters to zero in on the best stones. While I was happy with the initial ring that was provided, I wanted to change the stone and that process was smooth as well. I always knew the costs and timing involved, and Becca kept me informed of where I was in the return process and new shipment.
Jeff C, Florida, USA
My WhiteFlash-hearts & Arrow men's diamond ring!!
January 30, 2025
The fire is bright!!!! What I was looking for a "Hearts & Arrow" cut. The Gold ring is a nice design done well!!! WhiteFlash, for my WhiteFlash-hearts & Arrow men's diamond ring!! I do see the even-fire throughout this stone & my Jeweler verified this as well, hearts & Arrow diamond. He's never heard of WhiteFlash until now! Thanks for making this possible B. Eastman.
William R, Florida, USA
The earrings are awesome!
January 29, 2025
Everything I imagined and more! Definitely a dream come true!! Thanks for the great customer service and everything!
Alex H, Virginia, USA
The diamond is amazing.
January 27, 2025
Thank you for your help with everything and the very easy international shipping. Picking up the parcel and coordinating with FedEx was very simple and quick. Everything arrived undamaged and unpacking was a joy. I love the box and obviously the diamond itself is amazing. I'm really happy with the pick. Now its just a matter of getting it set. The Christmas earpieces also look fantastic.
Moritz M, Germany

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