Excellent customer service and brilliant diamonds!
February 07, 2012

Excellent customer service and brilliant diamonds!

My Whiteflash online shopping experience was superb! From the time I started narrowing down my ideas to my final decision on a new wedding ring, their diamond consultants were amazing in providing suggestions, and even took photographs of e-rings and wedding rings together that I was considering. Their customer service is really top notch, which you would expect in store at a high-end jewelry store--it is hard to find online, though! They have a great selection of items and a lot of variety in styles. I believe they make a lot of their rings based on order, but the turnaround was very quick. Once I made my purchase, several people from Whiteflash communicated with me---providing beautiful photographs of my actual ring when it was completed (yeah!), verifying funds went through, and providing estimated and then actual shipping dates. When the ring arrived, it literally took my breath away--the quality of the diamonds in the 7-stone shared prong platinum band and the metal workmanship is amazing! It feels like a good substantial ring, while still being quite feminine and not overdone. Their website, too, really reassured me that I was purchasing a high-quality product--the photographs make such a difference in comfort level--you can see the quality and clarity of the diamonds and finish very clearly, unlike some other websites. They also provide several views, which is helpful. Only thing is that they could provide more stats/specs on the height of their rings, but they probably would give them to you if you asked for those stats. I've gotten so many compliments on the ring and how sparkly it is...even a friend in the jewelry business mentioned how high quality the diamonds look--very well cut. The quality and experience rival Tiffany's--but at a fraction of the price! Wonderful experience and will shop here again.
Alicia S., Florida, USA

RECENT REVIEWS

She said yes and loves the ring!
March 06, 2025
Becca at Whiteflash was amazing! Her expertise in diamond selection, keen eye for design, and timely responses made the entire process effortless. She guided me to the perfect diamond while ensuring every detail of the ring was just right. Her professionalism and efficiency made all the difference. I couldn’t be happier with the result. Thank you, Becca!
Rameen A, Texas, USA
Exceptional service and beautiful diamond.
March 03, 2025
I picked up the diamond from FedEx this morning and it is very nice and gives off lots of light. No windowing straight on and just a bit on the sides. The local jeweler said it was a great stone as well. It was handed over to them and I should have the completed ring in about 2 weeks. Thank you for all your help. I didn’t realize how difficult it was to get a good emerald cut so I am grateful for the service you provided. Will be in touch for other jewelry!
T T, Illinois, USA
She absolutely loves her ring!
March 02, 2025
Thank you for helping us with a wonderful memento of our 10th anniversary together! We love how it turned out, thank you!!
Kenny U, Nevada, USA
The earrings are real sparklers and just gorgeous!
February 26, 2025
There was a slight shipping delay on my earrings, but I was able to pick them up yesterday. They are just gorgeous! And you are right the lab created diamonds look just like my other diamonds. I am very happy with this purchase and I appreciate your help and encouragement in making it happen.
Sue D, Arizona, USA

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