Excellent customer service and brilliant diamonds!
February 07, 2012

Excellent customer service and brilliant diamonds!

My Whiteflash online shopping experience was superb! From the time I started narrowing down my ideas to my final decision on a new wedding ring, their diamond consultants were amazing in providing suggestions, and even took photographs of e-rings and wedding rings together that I was considering. Their customer service is really top notch, which you would expect in store at a high-end jewelry store--it is hard to find online, though! They have a great selection of items and a lot of variety in styles. I believe they make a lot of their rings based on order, but the turnaround was very quick. Once I made my purchase, several people from Whiteflash communicated with me---providing beautiful photographs of my actual ring when it was completed (yeah!), verifying funds went through, and providing estimated and then actual shipping dates. When the ring arrived, it literally took my breath away--the quality of the diamonds in the 7-stone shared prong platinum band and the metal workmanship is amazing! It feels like a good substantial ring, while still being quite feminine and not overdone. Their website, too, really reassured me that I was purchasing a high-quality product--the photographs make such a difference in comfort level--you can see the quality and clarity of the diamonds and finish very clearly, unlike some other websites. They also provide several views, which is helpful. Only thing is that they could provide more stats/specs on the height of their rings, but they probably would give them to you if you asked for those stats. I've gotten so many compliments on the ring and how sparkly it is...even a friend in the jewelry business mentioned how high quality the diamonds look--very well cut. The quality and experience rival Tiffany's--but at a fraction of the price! Wonderful experience and will shop here again.
Alicia S., Florida, USA

RECENT REVIEWS

She loves it !! ❤️
November 21, 2024
This was an easy way to educate ourselves, design a ring, and have it delivered securely. I was referred by someone in Australia and I purchased this in the US. Ring was as described in the CAD designs, plenty of tweaks till we thought it was perfect.
Anirudh A, Massachusetts, USA
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It looks so much better in person than other diamonds I have seen. It's currently with a jeweler getting mounted. Thanks again for the help!
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She loves it.
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The ring was exactly what she wanted! She loved the diamond and the setting. Thank you so much for your help through this process!
Ben S, California, USA
Whiteflash precision lab are Ideal level diamonds.
November 20, 2024
TLDR: Drove from Dallas to Sugarland for their quality service. They have plenty of options when trying on sizes and shapes, magnetic band for easy diamond swapping. Got an ideal cut and had a custom band. Highly recommend giving them a shot. ————- I went to multiple stores and a lot gave mediocre service. I wanted a shop that had diamonds of various size and shapes so my girlfriend could try them on. Images aren’t helpful when you need to see them on hand. Whiteflash has a magnetic band so you’re able to attach every shape and sizes around 1-3 carat diamonds. Possibly 4 ct but I forget. This was super helpful to me so that I could narrow down the size and shape when filtering on their site after the appointment. Cut: if you go for their precision lab they’re all Ideal level diamonds. The most important aspect of a Diamond. This is what I got and happy with it. There are other options to fit your budget Color: In person I was able to get a range to compare and went with an E. Helpful in narrowing down my options which is the most time consuming. Clarity: just get anything above VS1, I went VS2 but beyond that you’re just paying for nothing. Size: I was super picky on proportions. Some ovals were too tall which made it look narrow. Too wide and it’s a circle. Their website made it easy enough to filter based on dimensions but ask for those measurements in person so you have a reference when you filter. It took around 4 weeks to build the custom band and we had a few corrections because the CAD designs they sent made the ring look super thick but they adjusted that until we were satisfied. Another thing to figure out in person.
Mike K, Texas, USA

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