April 10, 2018
Undoubtedly, Whiteflash has provided the best customer service I've experienced in any capacity. As a consumer and communication professional, I've yet to come across a team as committed to the client experience as Whiteflash. Their customer processes are comprehensive, timely, and seamless. Finding the perfect diamond proved to be a challenge, yet Magen showed a high degree of specialization, having guided me through the process. When facing an unforeseen delay caused by the setting maker, Vera demonstrated impressive flexibility by having my diamond set in a temporary setting just in time for my New York proposal. Marcie kept me updated on all logistics and Marcela shared gorgeous photos of not only the actual ring but also the temporary setting! Complimentary overnight shipping was used for all touch points and each question and request was addressed completely. I wholeheartedly and fervently recommend Whiteflash!
Jonathan O, California, USA