April 12, 2019
The level of customer service is amazing. I was contacted personally to discuss the details of my order to ensure everything was exactly to my liking. It was then that I learned my order was being individually built...on a pair of earrings. I would expect this on something like an engagement ring, but not for earrings. It goes to show that I really could get them exactly how I wanted. Throughout the rest of the process, I was routinely contacted an updated on the status of my order and once I received the earrings, Whiteflash followed up to make sure I was completely satisfied with everything. And let me say that I was speaking with actual individuals that work there and had their personal contact details. This was not an outsourced customer service company I was dealing with. Once the earrings arrived, the quality was apparent even before I opened the box. The quality of the packaging and the box the earrings came in was top notch. As to the earrings themselves....they are just brilliant. You very quickly can see how this company got it's name. The diamonds truly are whiteflashes of brilliance. When you see these diamonds next to any other, the difference is startling. Completely love them and so does my wife. On a side note, another testament to the quality of their work is the earring backing. They are really solid and work great. My wife lost a previous diamond earring due to backings that just didn't stay tight. Not even remotely an issue with these earrings. Overall this was a great experience and wonderful product. I will definitely return to Whiteflash for any future diamond purchases.
Robert W, South Carolina, USA